top of page

RS Books

Shipping & Returns

CASH ON DELIVERY IS AVAILABLE

SHIPPING: WE PROVIDE HOME DELIVERY TO OVER 28000+ PIN CODES ACROSS INDIA (SHIPPING CHARGES ARE SAME FOR ALL THE STATES).

SHIPPING PARTNERS: DELHIVERY, BLUEDART, XPRESSBEES. etc.

REAL-TIME TRACKING IS AVAILABLE. THE TRACKING LINKS WILL BE AUTOMATICALLY MAILED TO THE CUSTOMER’S INBOX.

DELIVERY TIME: 3-7 DAYS DEPENDING ON THE CUSTOMER’S LOCATION

CASH ON DELIVERY ORDER WILL CONFIRM THROUGH CALL WITHIN 24 HRS OF ORDER RECEIVING

Shipping will be initiated within 24 hours of order receiving. Normal delivery time will be 3-7 days; for local, it will be 2-3 days.

Return & Exchange Policy

Only if the books are damaged then our Return/Replacement/Refund policy be applicable. It is valid for Seven days. We are unable to offer you a refund or exchange after 7 days have passed since delivery.

The consumer is required to record a brief video of the order being unpacked. The unpacking video is mandatory if the consumer wants to return/replace or refund.
Customers without any of the videos will not be eligible for any refund from us.

Damages covered under refund/return/replacement policy only include:

  •    Severe spine damages, due to which pages are coming apart

  •    In transit damages [corner bents/little dents/cover scratches do not come under this]

  •    More than 2 pages are misprinted.

  •    More than 2 pages are torn.

  •    More than 2 pages are missing.

  •    Smudge making the pages unreadable. There should be more than 2 pages like this to qualify for replacement.

PS: Sets like Harry Potter/Lord Of The Rings include boxes, which is delicate and might get damaged in transit. Our return/refund/replacement policy does not cover the damages if any to the outer box. If books are damaged, it will come under our policy. No Return/Replacement for Mystery Box.

In addition to the aforementioned problems, a Reshipment/Refund will be granted in cases of "Missing Book" or "Wrong Book Delivered" cases.
This one as well requires the unpacking video.

Return/Replacement Process time 7-14 Days.

For online payment, refunds will be made in the same form in which the payment is received. For COD orders refund will be made by UPI/Bank Transfer in the name of the Customer. In the case of COD orders, we may ask customers for their UPI ID via SMS/mail/call to initiate a return.

Our courier boy will pick up the "Returned Book" from the customer’s doorstep. We will pay the shipping costs for returning the book.

Customers will receive a full refund in situations where a package is returned to us by the courier or not delivered due to one of their reasons.

If the customer refuses to accept the order and the parcel is returned to us, we will deduct the shipping charge at the time of refund. 

If the customer puts wrong contact number or wrong pin code and the parcel is returned to us, we will deduct the shipping charge at the time of refund.

Customers are requested to drop a Mail at "rimiandsamriddhienterprises@gmail.com" 

 to claim returns/refunds/replacements.

Shipping Policy

bottom of page